| Position Details: Job Title: Call Center Rep Job Location: Pasadena CA 91103 Duration: 6 months contract (temp-to-perm) Job Description Hours: 8:00am to 5:00pm Position Summary: – Responds to customer inquiries and independently resolves issues. -Displays etiquette, knowledge, and solutions when servicing customers. -Identifies cross sales opportunities; cross sells products and services, retains maturing accounts, and solicits referral business. – Possess a solid understanding of online, mobile and tablet platforms and can successfully guide customers through their application or transaction. -Navigates customers by recommending digital products and services to meet servicing solutions. – Negotiates account renewal to retain and expand customer relationship. -Processes basic maintenance transactions and guides customers to financial solutions making banking convenient and simple. -Strong knowledge of Bank’s products and services leading to appropriate solution recommendations -Consistently achieves productivity and service key performance metrics. -Ensures adherence to Bank’s policies and standards on every transaction. Required Skill Set: – Knowledge of the various operating systems available and compatible with Online Banking; Windows, IOS – Knowledge of the various browsers used/compatible with Online Banking; Internet Explorer, Safari – Knowledge of Mobile/Tablet devices and associated Operating Systems; Android/IOS – Requires excellent verbal and written communication skills. |
Phone banker / Personal banker / Bank Teller – Retail Banking
Job Category: Contract
Job Location: Pasadena
State: California